What Had They Tried Before?
Despite providing hosting, managed services, helpdesk, vCIO services, and other IT services for customers, security had never been at the forefront of the offerings from Meridian.
In many other areas of IT, the company was already providing best practice services for customers and their technology environment; but not in the area of cyber security, despite growing demand from customers.
It was supporting customers with all of their services hosted within the Meridian MSP network; and also those with their own infrastructure that the Meridian technology team managed.
As a professional MSP and technology company, Meridian did their due diligence to research security products and services. They then needed to make a decision to either build in-house cyber security expertise or to bring in a partner.
After trying a few solutions, they ended up deciding to bring in a trusted partner. This made the most sense as it allowed the business to concentrate on its ‘bread and butter’ offerings, while also allowing upsell of additional services to customers, which would include cyber security.